Value Proposition
What I Bring to Your Organisation
As cloud, data, and AI reshape financial services, I help organisations modernise safely, strengthen resilience, and drive transformation across cards, payments, and digital platforms — with a 25+ year record of delivering at scale across Australia and APAC.
Complex Transformation Leadership
I lead end-to-end transformation with purpose — whether regulated platform modernisation, large-scale migration, or delivery recovery. I operate beyond the standard program remit of ROI, budget and timelines, stepping into technical and architectural detail when required. I sequence transformation thoughtfully, phase delivery to minimise disruption, and protect business outcomes through disciplined governance and escalation.
Enterprise-Scale, Multi-Country Delivery
I lead large, multi-country portfolios across 20+ clients and 350+ staff — and have grown two strategic engagements into Attra's largest global accounts at the time. I bridge the gap between delivery teams and real client context, turning distributed delivery teams into trusted partners by ensuring deep understanding of the client's product portfolio, service offerings and future roadmap — not just the technology.
Delivery Recovery & Turnaround
I recover at-risk programs through delivery re-baselining, governance uplift and strengthened execution controls. Proof points include recovering Latitude Financial 8.23 from a No-Go position after 140+ defects — with go-live maintained on schedule — and restoring SBI Cards batch processing from up to 72 hours to within an 8-hour SLA ahead of the first dress rehearsal gate.
Governance, Trust & Responsible Innovation
I treat safeguarding customer data as a moral obligation, not just a compliance requirement. I take calculated risk only when backed by proven rollback and recovery — and apply the same test to AI adoption. No automation ships into a regulated environment unless its logic can be explained in plain language. This approach reduces risk, protects customers, and builds confidence across every transformation.
Commercial Growth Through Delivery Credibility
I convert delivery excellence into commercial growth. Without traditional sales ownership, I grew GE Australia from approximately USD 1.5M to USD 10.5M annual revenue, and scaled the Fiserv engagement from USD 3.5M to approximately USD 15M within two years — by building trusted relationships with senior stakeholders, anticipating demand ahead of formal RFP cycles, and establishing the capability needed before competitors had mobilised.
Workforce Capability & Scalable Talent
I see workforce capability as a strategic asset and invest in people to build scalable, future-ready teams. Whether teams are internal, offshore, or delivered through outsourcing partners, I treat them as one capability — ensuring continuity, cultural alignment, and deep understanding of the client, products, and services. This creates resilience, loyalty, and long-term delivery strength.
Selected Executive Highlights
Delivery Recovery
Recovered Latitude Financial 8.23 from a No-Go position after 140+ defects, with DR1 closing at three remaining defects and go-live maintained on schedule. Restored SBI Cards batch processing from up to 72 hours to within an 8-hour SLA ahead of the first dress rehearsal gate.
Regulatory Compliance
Eliminated 15% regulatory penalty exposure on a non-compliant insurance platform through four targeted release cycles, lifting compliance posture under active scrutiny. Delivered 18+ Visa and Mastercard scheme compliance releases with zero production defects across the final 12 programs.
Portfolio Growth
Grew Fiserv portfolio from USD 3.5M to approximately USD 15M while scaling delivery across a 300+ global team. Scaled GE Capital account 600% from USD 1.5M to USD 10.5M. Cut issue-resolution lead time from 4.5 days to 2 days while directing a USD 6M+ delivery portfolio.
Large-Scale Migration
Delivered the 19.2M+ SBI Cards account migration with zero downtime and zero customer disruption — directing cutover readiness, multi-vendor execution, FMEA risk controls and executive approvals under intense regulatory scrutiny.
"I turn high-risk, business-critical challenges into structured, secure, and commercially sound outcomes — across banking, cards, payments, and regulated financial services."