Experience & Delivery

Enterprise Transformation & Program Delivery Leader with 25+ years across banking, cards and payments — specialising in regulated platform modernisation, large-scale account migration, cutover readiness and technology delivery across Australia and APAC.

Professional Experience

Change and Delivery Expert (Fixed Term)

ANZ Banking Group | Melbourne | Jul 2025 – Nov 2025

Led rapid vendor and solution assessment across three vendor proposals, synthesising key capabilities into a product proposition for business review.
Established a restart-ready delivery baseline by clarifying high-level requirements, vendor options and execution risks to support future RFP and mobilisation activity.
Engagement concluded following program restructuring, with requirements baseline and restart pathway completed for future execution.

Senior IT Consultant — QBE Insurance

Alzaro Pty Ltd | Melbourne | Dec 2022 – Mar 2025

Led four major release cycles to remediate a non-compliant platform, eliminating 15% penalty exposure and strengthening compliance posture under active regulatory scrutiny.
Directed a USD 6M+ delivery portfolio and cross-functional team of approximately 25 FTE, improving delivery predictability and reducing issue-resolution lead time from 4.5 to 2 days.
Established integrated development and test environments, enabling parallel delivery streams and approximately 40% capacity uplift.
Strengthened governance cadence, executive status reporting and RAID discipline across distributed teams and vendors.

Head of Global VisionPLUS Delivery (SVP)

Attra Pty Ltd — Client: Fiserv | Sep 2018 – Nov 2022

Owned and governed a global delivery portfolio spanning 20+ clients and 350+ staff across regulated banking environments — growing annual revenue from USD 3.5M to approximately USD 15M.
Held accountability for portfolio P&L, annual planning, forecasting, margin management and budget controls in partnership with Finance.
Established portfolio-level governance across KPIs, SLAs, RAID, executive reporting and risk escalation, securing a five-year APAC BAU support contract.
Designed and operationalised a five-year managed services model for APAC regional production support, including ODC compliance, commercial structure and escalation framework.
Chaired a Global Governance Council to strengthen offshore delivery security and compliance controls, improving PCI DSS, SOC 2 and operational risk posture.
Led quarterly Executive Service Reviews with APAC CIOs covering availability, performance, incident trends, DR readiness and security governance.

Program Manager — SBI Cards Portfolio Migration

Attra Pty Ltd — Client: Fiserv | Melbourne | Dec 2017 – Aug 2018

Directed cutover readiness, multi-vendor execution, FMEA risk controls and executive approvals for the 19.2M+ SBI Cards account migration — zero downtime, zero customer disruption.
Recovered pre-rehearsal IBM z/OS batch failure, reducing a 72-hour runtime risk to within an 8-hour SLA and securing Steering Committee go-live approval.
Led FMEA risk workshops, maintained RAID discipline and secured go/no-go approval through structured stage gates.
Established primary and secondary production data-centre readiness for India Processing Hub operations and controlled failback.
Awarded CEO Best Performer 2019 for program recovery and turnaround leadership under regulatory scrutiny.

PMO Lead — Chief Technology Office

Attra Pty Ltd — Client: GE Capital | 2015 – 2017

Led technology PMO for GE Capital divestment, governing separation, TSA exit and transition governance across multiple portfolios and acquiring organisations.
Managed an integrated separation roadmap across infrastructure, applications, data and environment disentanglement, driving Day-1 readiness and TSA exit milestones.
Governed executive reporting across three stakeholder groups and implemented RAID routines to improve predictability, escalation and decision traceability.

Program Manager — GE Leasing Platform Transformation

Attra Pty Ltd — Client: GE Capital | Melbourne | Jun 2013 – Dec 2015

Led platform replacement and digital front-end transformation, overseeing large-scale integration, reporting uplift and complex data migration.
Mobilised a 250-person hybrid team across multiple workstreams, establishing delivery cadence, vendor coordination, reporting and RAID control.
Delivered 150+ interfaces, 180+ reporting and BI assets, a new data warehouse and multi-entity data migration across customer, contract, transaction and historical datasets.
Recovered a delayed data-conversion stream, protecting the critical path and driving on-schedule completion.

Account Manager — GE Australia

Attra Pty Ltd — Client: GE Capital | Melbourne | Jan 2011 – Dec 2015

Partnered with GE executive stakeholders to shape and govern a multi-year roadmap, translating business priorities into funded programs with clear scope, milestones and success measures.
Contributed to sustained engagement expansion to USD 10.2M annual revenue through delivery assurance, executive stakeholder confidence and repeatable governance.

Production Support & Service Operations

VisionPLUS / GE Money | Early Career

Delivered 24×7 production support for a large-scale card processing platform, maintaining service stability and rapid restoration during critical incidents.
Led Sev-1 and Sev-2 incident triage and resolution, coordinating engineering, vendor and business teams to minimise operational and customer impact.
Participated in CAB forums and provided production go/no-go input based on readiness, risk, test coverage and rollback strategies.

Core Capabilities

Project Delivery & Governance

End-to-end governance and delivery leadership for medium-to-large programs · Structured RAID, stage-gate governance, SteerCo reporting and escalation pathways · Delivery assurance, readiness evidence and disciplined go/no-go preparation for regulated technology change

Stakeholder & Vendor Management

Executive stakeholder engagement across internal teams, external partners, vendors, regulators and business sponsors · Multi-vendor governance, SOW management, commercial variation control and SLA/KPI oversight · Outcomes-based communication with senior stakeholders and cross-functional decision forums

Budget & Commercial Delivery

Budget ownership, forecasting, financial controls and portfolio governance · Executive trade-off management across scope, time, cost, resourcing, quality and risk · Commercial delivery discipline across vendor portfolios, managed services and delivery partner ecosystems

Change, Risk & Issue Management

Proactive identification of delivery, compliance and control gaps with structured mitigation and escalation paths · Recovery of at-risk initiatives through delivery re-baselining and governance uplift · FMEA-driven risk controls across complex regulated migration environments

Technology Delivery

Technology delivery across software change, system integration, platform modernisation and complex data migration · Cutover planning, release governance, disaster recovery readiness and service-continuity controls · Delivery in complex regulated environments with strong operational resilience, compliance and risk-management expectations

Documentation & Enablement

Executive-ready governance artefacts, project schedules, RAID logs, stakeholder updates, decision records and readiness packs · Creation of training, operational readiness and transition materials to support adoption, handover and service continuity · Repeatable delivery assets, templates, governance routines and knowledge-transfer practices

Selected Major Programs & Payments Experience

Major Migrations & Platform Programs

SBI Cards 19.2M+ account migration · Latitude Financial Services 8.23M card portfolio migration · Latitude Financial Services 2.56M portfolio migration · GE Leasing platform transformation and data migration · GE Hungary VisionPLUS upgrade and portfolio migration · ICBC / Bank of China card portfolio migration · AGC NZ and AGC Mastercard portfolio migrations

Scheme, Switch & Regulatory Delivery

18+ Visa and Mastercard scheme compliance releases · EMV issuing platform implementation · Contactless payments enablement · Postilion switching enablement · Mastercard new ICA certification

Delivery Environments

Regulated banking, cards, payments · Offshore delivery centres · PCI DSS, SOC 2 · Production support, release governance · Disaster recovery readiness and operational resilience

Education, Certifications & Awards

Education

University of Melbourne — Master of Business Administration, 2009
Monash University — Master of Information Technology, 2005
Edith Cowan University — Bachelor of Science, Communication and Information Technology, 2001

Certifications & Development

Six Sigma Green Belt · ITIL Foundation

Current Professional Development: Cloud fundamentals, AI governance and responsible AI adoption in regulated enterprise environments.

Awards

CEO Best Performer Award — 2019, SBI migration recovery and turnaround leadership under regulatory scrutiny

Annual Award — 2014, Leadership and Team Development